Chatbots are specialized computer programs that can interact with customers through audio or text. Through the use of artificial intelligence (AI), chatbots can simulate humans, and the best technologies are often indistinguishable from their human counterparts.
An increasing number of companies are implementing AI chatbots into their business processes, and they are helping better market products to customers. They are incredibly valuable to nearly every business, but especially those looking to guide customers and keep them engaged. On top of all of this, chatbots can create personality for a brand and lead to more personalized experiences for customers.
Chatbots are expected to become a $1 billion market within the next few years, and the majority of businesses will use them in some way.
There are many AI chatbot platforms on the market for businesses of every size, and any successful business should strongly consider leveraging their value.
Here is a look at the 10 best AI chatbot platforms on the market:
Just upload your documents or add a link to your website and get a ChatGPT-like chatbot for your data. Then add it as a widget to your website or chat with it through the API.
WordPress websites will have an extremely easy time, with the plugin integration that allows you to easily add a Chatbase chatbot to your website.
The platform uses Generative AI, and a combination of natural language processing (NLP) and machine learning algorithms. These technologies enable Chatbase to understand and interpret user queries, provide accurate responses, and continuously improve its performance over time. It's a powerful tool for building intelligent chatbots.
Chatbase is a great option for several reasons. Firstly, it allows you to train ChatGPT on your own data, which means you have control over the knowledge and responses of your chatbot. Secondly, Chatbase offers a user-friendly interface for creating and managing chatbots, making it accessible even for those without extensive technical knowledge.
Additionally, Chatbase provides options for customization and integration with other platforms such as WordPress, Zapier, and Slack. Overall, Chatbase offers a powerful and flexible solution for building chatbots that can enhance user engagement and provide automated support.
- Accurate conversation analysis and understanding of user intents
- Collection of user inputs and responses for conversation flow analysis
- Ability to collect and store user attributes such as email addresses and phone numbers
- Integrations with Zapier, Slack, and WordPress for seamless integration into existing workflows
- Future integrations with WhatsApp, Messenger, and Shopify for expanded reach
- Utilization of natural language processing (NLP) and machine learning algorithms for intelligent chatbot capabilities
- User-friendly interface for easy creation and management of chatbots
- Customization options to tailor the chatbot to specific needs
- Continuous improvement through machine learning for enhanced performance over time.
Chatling takes advantage of Generative AI, to offer AI chatbots that can be trained on your website content, documents, knowledge base, and other resources (automatically).
The process is exactly as you imagine it should be, enter the resources that the chatbot should be trained on. You can enter a website or sitemap URL for the chatbot to crawl and ingest the content or manually input the text, FAQ, and more. You can add as many data sources as necessary. The chatbot will consume all the resources and train itself.
Once the data is ingested, customize every aspect of the chatbot to match your branding and configure it according to your needs.
The chatbot will be trained and ready to chat with customers within minutes. Add it to your website instantly without any coding.
Best of all, view all the conversations your customers are having with the chatbot and get insights into what your customers are looking for and how the chatbot is performing. You can also fine-tune the chatbot's responses to improve its accuracy.
Tidio offers a simplified solution for businesses to add a chatbot to their website. Instantly, you can chat with customers and solve their problems in real-time. It also makes it easy to offer perks such as custom discounts based on browsing history. The AI can also make product recommendations based on their behavior.
- Use Lyro – a conversational AI – to offer personalized assistance
- Lyro learns from your FAQs in seconds and formulates complex answers to solve your customers’ problems
- The AI stays within the boundaries of your knowledge base, and you can update its information at any time
- Lyro is easy to implement and doesn’t require training
- Use a playground environment so you can see how Lyro will respond to customer questions and adapt your FAQs accordingly
- You can activate the AI in under 3 minutes and it supports your customers 24/7
- You and your audience can try this out with 50 free AI-driven conversations
Revechat is a platform that enables users to build their own chatbots with zero coding efforts. Deliver 24×7 instant support with chatbots to handle all customer queries equally to boost sales & lead generation of your business.
Deliver automated customer support and sales conversions with chatbots, below are some of the most popular features:
- Build and customize your bot design as per your business needs. With zero coding, allow your team to create their own bot and put it to work in no time for better customer engagement.
- Let chatbots handle a higher volume of conversation without impacting support performance. You can easily scale your sales and customer support efforts by deploying bots to work for you 24×7.
- Let your bots handle the basic and repetitive queries and route the complex conversations to the right agent/department to deliver faster responses in the first contact.
- Import all the general FAQs and answers to train your chatbot. Training the bot helps to deliver faster and effective answers to the customers that improves the overall accuracy.
- Ease appointment booking for your customers without human intervention by deploying chatbots. Help them to self schedule and enhances your overall customer experience.
- Advanced reporting helps to learn the bot performance with metrics like first response time, average resolution time to identify clients metrics like total visitors, missed chats.
One of the best fully-managed AI chatbot platforms on the market, Botsify enables companies to boost their presence on multiple channels. You can use the platform to create a chatbot for WordPress, WhatsApp, Telegram, and various other platforms.
One of the main features of Botsify is that it allows you to transfer queries between bots and human customer service representatives, which helps guarantee a better experience.
Botsify is already used by many big names like Spotify, Toyota, and the World Health Organization.
Here are some of the main features of Botsify:
- 190+ languages available
- Allows chatbots on multiple channels
- Can store user data
- Analytics and reporting capabilities
- 100+ integrations
There are many pros to Botsifty, such as it’s structure as a multi-channel platform, dedicated account manager, and it’s option for live chat. With that said, if you want to enable advanced responses, there will need to be some coding done first.
Another good option for an AI chatbot platform is MobileMonkey, which relies on a multi-channel structure as well. Companies use MobileMonkey to expand their marketing to customers on platforms like Instagram, Facebook Messenger, and SMS.
The platform allows you to set up alerts via Slack, SMS, and various other apps. It also enables you to integrate business applications such as email marketing.
Here are some of the main features of MobileMonkey:
- Live chat handoff
- Chatbot analytics
- Chat blasts for SMS marketing and Facebook Messenger
MobileMonkey is highly valuable thanks to its multi-channel bots and impressive customer support, but it does take some time to learn how to use the platform.
EBI.AI developed an advanced conversational AI platform where AI assistants can carry out a wide variety of tasks. The platform provides you with everything needed to set up conversational AI, such as live chat and integration with other systems.
The platform also provides a team of specialists in the areas of conversation design, linguistics, and psychology, and they can review every conversation the AI assistant has with customers.
Here are some of the main features of EBI.AI:
- Live chat
- Multi-system integration
- Highly experienced team of specialists
- Bank-grade security
EBI.AI is a great choice for those looking to develop AI assistants for a wide range of tasks.
Giosg is another top option aimed at converting more traffic with lead generation bots. It is 4x more effective than any static lead generation form, and it is used by more than 1,200 companies. It engages with the most valuable leads online through the use of conversational marketing, sales, and support solutions.
The platform also offers a live chat software program that allows you to easily create and manage a knowledge base of responses. For example, you can use your customer data and past interactions to add new phrases.
Here are some of the main features of Giosg:
- Detailed visual reports
- Integrations with CRM and marketing automation software
- Images, videos, GIFs, and emojis for AI chatbots
- Lead capture-forms and pop-ups
It’s also worth noting that the platform is easy-to-use and doesn’t require any coding experience, so it is especially useful for those looking for a smooth implementation.
Chatfuel is a platform that helps you build AI chatbots for Facebook Messenger and Instagram. Similar to Giosg, it doesn’t require any coding, and it uses a drag-and-drop interface to make it approachable and easy to customize. The AI chatbot platform is one of the most useful for those looking to implement the technology into their companies for the first time given its simplicity.
Here are some of the main features of Chatfuel:
- Drag-and-drop interface
- Basic analytics
- Easy setup
- Affordable compared to other platforms
Chatfuel offers various different plans with additional features like dedicated account managers and bot-building guidance.
10. ProProfs Chat
Yet another option that doesn’t require any coding skills, ProProfs Chat provides live chat software for 24/7 automation. It was specifically designed for businesses that need real-time sales and support solutions for their websites. With ProProfs Chat, you can build custom chatbots that convert leads, grow sales, and automate sales.
Here are some of the main features of ProProfs Chat:
- No coding required
- Pop-ups, customized greetings, and product tours
- Anticipates customer questions and provides responses
- Easy integration with other apps
- Data analytics capabilities
ProProfs provides businesses with a comprehensive customer support solution and is a cost-effective option.