A new research collaboration between the University of Wisconsin and Google sets machine learning against one of the most notorious web user annoyances of the last...
Natural language understanding (NLU) is a technical concept within the larger topic of natural language processing. NLU is the process responsible for translating natural, human words...
Conversational AI has fundamentally changed how companies think of customer service. According to a 2019 Gartner report Evolving IVRs to Conversational Platforms — Critical Leadership Issues,...
By Gary Bhattacharjee, AI Practice Lead, Infosys. The power of personal interactions in conducting a business transaction has often been taken for granted, till the COVID-19...