Artificial Intelligence for IT Operations, or AIOps, is a powerful set of technologies that apply artificial intelligence, machine learning and natural language processing to traditional IT operations tasks. This technology assists IT Ops, DevOps and SRE teams in quickly detecting issues before they become disruptive to business operations and customers.
By automating the analysis of a staggering amount of data available from their modern IT environments, AIOps helps teams make better decisions quickly, by preventing outages and achieving continuous service assurance at high speed. With digital transformation efforts reliant on cutting-edge IT operations, AIOps offers a viable way to stay ahead of the competition.
For those looking to integrate AIOps into their processes, there are many great platforms and tools on the market.
Here is our list of the top AIOps platforms and tools:
AppDynamics was founded in 2008, and acquired by Cisco in 2017. Since then, they have become a top application performance monitoring solution and AIOps platform around the world.
By providing full-stack, business-centric insights from their AIOps platform, it helps technologists to stay ahead of potential digital performance issues arising from cloud-native technologies and traditional infrastructure.
AppDynamics combines AI/ML capabilities with APM Agent Installation and APIs, building and integrating APIs and extensions, browser for trend review as well as organizational documentation to provide key insights to IT technologists. These AIOps solutions can help them identify emerging problems before they become pervasive ones.
Some of the top features of AppDynamics include:
- Full-stack, business-centric insights
- Helps stay ahead of digital performance issues
- AI/ML capabilities
- APM Agent Installation and APIs
Datadog is an extremely useful cloud-driven data management and monitoring platform that caters to a number of IT teams, developers, and security engineers.
The built-in Watchdog module acts not only as a root cause analysis tool but also an attentive system assistant. Moreover, Datadog supplies its users with application performance management (APM), as well as additional support in the forms of security, log management, network, and real-user monitoring.
Its ability to monitor a wide array of resources such as cloud resources, containers, databases, network devices, applications, and servers is quite impressive and limits more time spent in troubleshooting. But what really makes Datadog stand out is its seamless integration into 250 built-in services and tools for maximum efficiency.
Some of the top features of DataDog include:
- Automated infrastructure monitoring
- Real-time observability
- Platform integration
- Built-in ML for environment managment
BigPanda, an AIOps tool suggested by Gartner, is designed to make IT Ops, NOC and DevOps teams more efficient. Using powerful Open Box machine learning, BigPanda is capable of correlating IT noise into valuable insights.
The platform intelligently automates cluster management and consolidates disparate IT operations. Additionally, the special Ops-Aware inbox from BigPanda can help users stay on top of their notifications, with its innovative machine learning component drastically reducing false positives by 95% or more. This makes decisions easier and faster for organizations that rely on the effectiveness of their IT operations.
Some of the top features of BigPanda include:
- Recommended by Gartner
- Open Box machine learning
- IT noise into insights
- Automated cluster management
4. New Relic
New Relic specializes in providing applied intelligence to organizations that aim to detect, understand, focus and solve incidents faster. They offer noise reduction, pattern discrepancy reduction, and deeper insights.
In addition, they present detailed reports such as availability testing, event logs and event-based reporting, real-time and transactional monitoring, uptime and downtime reports. With their AI capabilities under the New Relic One platform, which can collect necessary information using its agents, the platform offers greater advantages to AIOps users.
Taking it a step further, it provides services covering SaaS software, iOS and Android applications as well as 24/7 online customer support.
Some of the top features of New Relic include:
- Noise reduction and pattern discrepancy reduction
- Detailed reports
- New Relic One platform
- 24/7 cupport
Instana is a full-stack observability platform that has been incorporated into IBM’s AIOps portfolio, providing enterprises with optimal application performance monitoring (APM) capabilities.
This state-of-the-art platform has been tailored for cloud-native and microservices applications and collects observability data from multiple cloud environments. Powered by AI, Instana’s automated insights have the capability to identify root causes quickly and accurately whilst also providing automated support for CI/CD platforms. This ensures quick actionable recommendations to enhance user experience, irrespective of the location of their applications.
Some of the top features of Instana include:
- Automated data discovery and monitoring
- Delivers actionable intelligence
- Incorporated into IBM’s AIOps portfolio
- Automated root cause analysis
Moogsoft is an advanced self-servicing AI-driven observability platform, designed to provide deep and real-time visibility into IT issues. As a domain-agnostic AIOps tool, it not only reduces noise in the observed systems but also provides analytics to measure causalities of issues.
Additionally, Moogsoft integrates with external resources to collect necessary information and acts as the manager of managers, streamlining the UX for end users.
Moogsoft fosters an effortless user experience that can track numerous IT managers at once, lessening the complexity of any task.
Some of the top features of Moogsoft include:
- Self-servicing AI-driven platform
- Real-time visibility into IT issues
- Integrates with external resources
- “Manager of managers”
LogicMonitor is a cloud-based SaaS platform designed to facilitate monitoring and automated alerting. Its comprehensive suite of over 1000 built-in automation tools make it one of the foremost AIOps platforms available today.
The platform sets itself apart through its sophisticated network of anomaly detection, root cause analysis, AI-based baselining, and IT operation management powered by artificial intelligence. These features provide users with maximum process automation and early warning systems that can anticipate potential issues automatically. It is this combination of advanced capabilities that makes LogicMonitor an indispensable tool for optimizing infrastructure performance.
Some of the top features of LogicMonitor include:
- Incidence response capabilities
- Demand forecasting
- Advanced cloud monitoring
- Trend prediction
Splunk Enterprise provides organizations with a powerful tool that is designed to make their data pipelines more efficient. With its automated data collection and visualization capabilities, it offers businesses meaningful insights into their performance that they can use to take informed decisions and quickly identify any discrepancies in their systems.
Moreover, the platform's capability of indexing data allows companies to access information faster while leveraging its analytic capabilities and end-to-end service monitoring to ensure the highest possible levels of service delivery. All of this is done with the understanding that “data is everything” for a successful operation, and Splunk Enterprise enables organizations to better capitalize on this resource.
Some of the top features of Splunk Enterprise include:
- Real-time alerts
- Visualized metrics
- Automated data collection
- Capable of indexing data
PagerDuty is a single AIOps platform designed to keep digital systems running at all times and in perfect order. It is simple to use and can be deployed quickly, with immediate results; from having no alerting mechanism to one that allows for on-call rotations, easy escalations, and multiple contact methods.
Not only does PagerDuty provide an effective tool for keeping an eye over critical IT assets, but it also features many integrations with third-party apps and APIs. Furthermore, the notifications received through these services can be tracked in real time by other team members for enhanced visibility. With its straightforward operation and good documentation, PagerDuty is a game-changer for many IT businesses.
Some of the top features of PagerDuty include:
- Single AIOps platform
- Simple to use
- Many integrations with third-party apps and APIs
- Real-time notification tracker
BMC offers a robust set of products to help map, log, and manage the IT infrastructure. Their impressive base of partnerships includes some of the most prominent names in both networking and cloud space.
BMC's unique open data access model uses various data clusters for both streaming and historical data, allowing for greater accuracy and analysis capabilities than ever before. Their SaaS extension deploys an agnostic approach to data which can lead to improved service and operational efficiency.
According to BMC, their AIOps tool has had tremendous results in terms of reduction in noise by nearly 90% as well as drastically shortening incident root cause identification by 66%, while maintaining a 3/4th MTTR time through event mediation.
Some of the top features of BMC include:
- Robust set of technologies
- Prominent base of partnerships
- Open data access model
- SaaS extension
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