LumenVox Launches Next-Generation Automatic Speech Recognition Engine

Leading provider of speech and voice technology LumenVox has announced the release of its next-generation Automatic Speech Recognition (ASR) engine with transcription. Built with artificial intelligence (AI) and deep machine learning, the new engine has demonstrated an ability to outperform others and deliver highly accurate speech-enabled customer experiences.  

LumenVox provides carrier-grade speech and voice recognition software to various organizations across the globe. Its system is used by millions of users and thousands of businesses each day.

Features of LumenVox ASR Engine

One of the key features of the new LumenVox ASR engine is its end-to-end Deep Neural Network (DNN) architecture, as well as its speech recognition processing capabilities. It is able to accelerate the ability to add new languages and dialects while also providing a new toolset to expand the language model, which opens the system up to more users.

Dan Miller is lead analyst at Opus Research. 

“LumenVox’s new ASR engine provides high levels of accuracy and intelligence required to capture, recognize, and react to each customer’s intent and define what’s possible for speech and voice recognition software,” Miller says. 

Serving a Diverse Set of Customers

Some of the key aspects of LumenVox include its single language model that allows customers to seamlessly add new languages and non-native speaking accents. This enables the system to serve a wider and more diverse set of customers. Customers can also migrate over 80% of their grammars and confidence values from legacy applications to the LumenVox ASR thanks to the LumenVox Speech Tuner.

Another one of the impressive features is the LumenVox ASR engine’s ability to convert speech-to-text in real-time, which provides highly accurate transcription with little to no latency.

Lastly, the system is extremely flexible and enables customers to deploy speech applications in any environment, such as on-premise, multi-cloud, or a hybrid model. 

Joe Hagan is chief product officer at LumenVox. 

“The new LumenVox ASR engine enables customers to meet the increased need for next-generation speech recognition services by offering new languages and dialects without the high cost of professional services,” Hagan says.