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Josh Wong, Founder & CEO of ThinkLabs AI – Interview Series

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Josh Wong

Josh Wong is the Founder and CEO of ThinkLabs AI. He previously worked at GE Vernova as a General Manager, Grid Orchestration. Josh Wong attended the University of Waterloo.

ThinkLabs AI is a specialized AI development and deployment company. Its mission is to empower critical industries and infrastructure with trustworthy AI aimed at achieving global energy sustainability. The company is developing its flagship product, ThinkLabs Copilot, a digital assistant that comprehends the real world through proprietary physics-informed AI digital twins, providing a foundational model for engineering systems.

Can you tell us more about the vision behind ThinkLabs AI and what inspired its creation?

The vision behind ThinkLabs is a reliable, sustainable, and affordable energy infrastructure powered by trustworthy AI. We understand that the grid remains at the center of the energy transition. To decarbonize we must electrify. To electrify we need the grid, and the grid really must modernize. We believe the intersection of electric power systems engineering, AI, and cloud computing is the solution.

How does ThinkLabs AI differentiate itself from other AI startups in the grid management sector?

The grid is complex, and so much so that AI in itself cannot learn about the complex power flows and operational processes that exist in the grid space. ThinkLabs combine the rich history and confidence of traditional power systems engineering with AI, as trustworthy physics-informed AI, for confidence in scaled, automated inferencing and decision support for critical infrastructure. It also takes more than technology, but an experienced team that understands the nuances of the grid and how utilities and regulators think. Our team comes from the electric power systems space with proven track record, including founder Josh Wong who has sold his previous company Opus One Solutions to GE, and stands at the intersection of engineering, AI, and cloud computing.

What specific challenges in grid management does ThinkLabs AI aim to solve?

Automated analytics and recommendations for real time situational awareness across the grid, large scale simulations, and continuous learning and recommendations to mitigate grid constraints and optimize grid performance. Specific functional areas include:

  1. Insights – near real time state estimation of grid power flow, detecting congestions, voltage violations and how capital assets are actually utilized.
  2. Solutions – optimal dispatch recommendations, including switching, grid devices and DERs, for congestion relief, mitigate DERs interconnections, reduce losses, restore outages, etc.
  3. Model validation – validation and corrections in utility source data sets for grid models, saving OpEx and increasing operator confidence for grid operations.
  4. Operator's Copilot – operator dispatch recommendations trained with grid physics, business rules, standard procedures, and operational experience, empowering workforce training and upskilling.

What is the ThinkLabs Copilot, and how does it enhance grid planning and operations?

ThinkLabs Copilot is a digital assistant that that understands the real world with proprietary physics-informed AI digital twins that provide a foundation model for engineering systems. It works with utility planners and operators, to model the grid into its “AI digital twin”, perform high speed and large scale analytics including in near real time, and make recommendations on grid operations, plans, and designs.

Can you explain what a physics-informed AI digital twin is and how it benefits grid reliability?

AI by itself can’t learn such a complex system as the grid with measurement data only. AI digital twins of the real world are trained by, work for, and work with engineering systems, hence “physics-informed”. Training is done using large amounts of synthetic data generated from engineering simulation. Traditional physics-only, impedance-based digital twins are deterministic and mathematically optimized, yet challenged by data quality, high computing power needed, and slow response time. Conversely, general AI techniques promise speed, yet sparse data, hallucinations, and “black box” effects concerns mission critical grid operations. A physics-informed AI digital twin offers transparent and trustworthy analytics, resilient and robust against bad data, fast response and action suitable for real time operations, preparedness with large pre-trained operating scenarios, and a closed-loop, continuous learning and improvement process.

How does ThinkLabs AI ensure the reliability and accuracy of its AI models in real-world scenarios?

Nature of physics-informed AI keeps AI grounded, tied to the real world, and bounded by the real world. We also do continuous learning and monitoring of model performance.

What makes your AI technology particularly suited for dealing with the complexities of modern electrical grids?

Being trained by determine engineering models, but handling the imperfect data quality of real world operations. AI also bring a wealth of optimization and generative techniques unmatched by traditional engineering mathematics.

How does ThinkLabs AI’s technology integrate with existing grid management systems like ADMS and DERMS?

ThinkLabs integrate as a Copilot with existing ADMS, DERMS, and AEMS, which will remain as the fundamental communications and control platform, while ThinkLabs will layer on additional intelligence and automation as similar to a vehicle's driving assistance system.

What does the recent $5M seed investment mean for the future of ThinkLabs AI?

This seed investment has enabled us to spinoff and launch from GE, partner with a group of world class investors, invest in our team and product, coming to market with our first commercial Copilot, and work with a number of channel partners to bring this into the hands of our customers. This is the first foundational step to subsequent expansion and scale.

How do you envision the role of AI evolving in grid management and other critical infrastructures?

We see grid management and other critical infrastructure as being increasingly “AI first”, especially with physics-informed AI. Open up far greater understanding, situational awareness, and increasing automation decision making and orchestration of critical actions. Yet, always remain humble and trustworthy as AI, being true to the foundation laws of physics and engineering design.

Thank you for the great interview, readers who wish to learn more should visit ThinkLabs AI.

A founding partner of unite.AI & a member of the Forbes Technology Council, Antoine is a futurist who is passionate about the future of AI & robotics.

He is also the Founder of, a website that focuses on investing in disruptive technology.