Jen Heape is a voice and conversational AI expert who has built products for organizations including Amazon, Bank of America, Dyson and Verizon.
A linguist by training, she has worked in the field since 2017 and previously co-founded a conversational AI product studio that was acquired in 2023.
She now leads voice AI product at DevRev, focusing on how language, psychology and product design can make voice agents more useful, trustworthy and commercially effective.
