
Irene Truong, Chief Product & Commercial Strategy Officer, WestCX Irene Truong Chief Product & Commercial Strategy Officer, WestCX
Irene Truong is chief product and commercial strategy officer at WestCX. She leads go-to-market strategy, product positioning, and commercial execution across the company’s patient and customer engagement solutions. With more than 15 years of experience in go-to-market strategy and revenue leadership, Irene has built the frameworks that connect market opportunity to client outcomes, helping organizations turn strategy into measurable, scalable growth.
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Thought Leaders September 17, 2026Healthcare AI Metrics Are Missing the Point. Closing the Access Gap Is AI’s Greatest Return
Healthcare has long evaluated AI through familiar operational metrics: hours saved, calls deflected, documentation completed, and costs reduced. Those numbers matter. They show whether technology is...