Dan Hartman is Director of CX Product Management at CSG, where he shapes the company’s customer experience product strategy and oversees its delivery. With over 15 years of leadership in CX, Dan has guided initiatives from concept to implementation that enhance customer engagement, streamline operations, and deliver measurable results. He is known for building high-performing teams, leading change management, and driving award-winning customer experience improvements. Prior to joining CSG, Dan led multiple customer service and operations departments, earning recognition for service excellence and best practices.
