Quiq Launches Voice AI Integration for Zoom Contact Center

Quiq announced on November 12, 2026 that its Voice AI agent is available in the Zoom App Marketplace and integrated with Zoom Contact Center. The setup lets Zoom customers automate repetitive service calls while keeping a path to human agents, who receive the call details and conversation context inside the Zoom desktop app.

The integration creates two adoption paths. A business already using Zoom Contact Center can add Quiq’s voice agent to reduce the number of routine calls reaching its staff. An existing Quiq customer moving to Zoom can retain its current AI agents rather than rebuild them, preserving work already put into those deployments.

Chief executive Mike Myer said the marketplace offering is intended to avoid the integration and continuing maintenance work required by other third-party platforms, and that Quiq had heard interest from its own customers in moving to Zoom Contact Center.

How Quiq’s Voice AI Handles Customer Calls

Quiq’s Voice AI documentation describes an agent built to handle interruptions, respond naturally and track changes in a conversation while continuing toward a resolution. Its Process Guides are plain-language operating procedures that adapt during a call, rather than a fixed interactive voice response script that can break when a caller moves outside the expected options.

Quiq says the agent can complete multi-step tasks without transferring the caller, including rebooking a flight, updating an account or working through a troubleshooting flow. That process can include checking eligibility, confirming details and taking the action within one call. Uses identified in the release include returns and exchanges, warranty-information collection and step-by-step purchase assistance.

Conversation context can also carry across voice, SMS, WhatsApp and web chat, according to Quiq. If a claim needs supporting photos, the customer can receive a text and send images during the call without hanging up or repeating earlier details. That makes a channel switch part of the same service interaction rather than a restart with a new system.

Enterprise Controls and Deployment

The release describes a modular architecture that can connect with customer relationship management, contact-center-as-a-service, customer engagement and order-management systems. Verified Intelligence adds visibility into AI actions, automated simulations and testing, and verification checks intended to protect against misinformation and hallucinations.

Quiq says every voice-agent decision is logged in a reviewable tree showing what was checked, which policy applied and why the agent acted. Its Verify Claim feature cross-references responses against a business’s trusted data before they reach the customer, while configurable guardrails define the agent’s operating limits.

Quiq’s stated deployment schedule starts with a proof of concept using actual call data, typically lasting two to four weeks, followed by a pilot within one to two months. Full production generally takes three to six months, depending on complexity and how many systems the agent must connect to.

Quiq reports that Brinks Home achieved a 67% decrease in cost per interaction using its AI agents, with human agents spending less time on repetitive work and more on complex interactions. The Zoom listing broadens access to that automation, but the rollout schedule shows that availability is only the first step. The integration’s practical value rests on the combination of automated resolution for routine requests, an auditable decision process and enough preserved context for a person to take over the exceptions.