Chatbots are specialized computer programs that can interact with customers through audio or text. Through the use of artificial intelligence (AI), chatbots can simulate humans, and the best technologies are often indistinguishable from their human counterparts.
An increasing number of companies are implementing AI chatbots into their business processes, and they are helping better market products to customers. They are incredibly valuable to nearly every business, but especially those looking to guide customers and keep them engaged. On top of all of this, chatbots can create personality for a brand and lead to more personalized experiences for customers.
Chatbots are expected to become a $1 billion market within the next few years, and the majority of businesses will use them in some way.
There are many AI chatbot platforms on the market for businesses of every size, and any successful business should strongly consider leveraging their value.
Here is a look at the 10 best AI chatbot platforms on the market:
One of the best fully-managed AI chatbot platforms on the market, Botsify enables companies to boost their presence on multiple channels. You can use the platform to create a chatbot for WordPress, WhatsApp, Telegram, and various other platforms.
One of the main features of Botsify is that it allows you to transfer queries between bots and human customer service representatives, which helps guarantee a better experience.
Botsify is already used by many big names like Spotify, Toyota, and the World Health Organization.
Here are some of the main features of Botsify:
- 190+ languages available
- Allows chatbots on multiple channels
- Can store user data
- Analytics and reporting capabilities
- 100+ integrations
There are many pros to Botsifty, such as it’s structure as a multi-channel platform, dedicated account manager, and it’s option for live chat. With that said, if you want to enable advanced responses, there will need to be some coding done first.
Another good option for an AI chatbot platform is MobileMonkey, which relies on a multi-channel structure as well. Companies use MobileMonkey to expand their marketing to customers on platforms like Instagram, Facebook Messenger, and SMS.
The platform allows you to set up alerts via Slack, SMS, and various other apps. It also enables you to integrate business applications such as email marketing.
Here are some of the main features of MobileMonkey:
- Live chat handoff
- Chatbot analytics
- Chat blasts for SMS marketing and Facebook Messenger
MobileMonkey is highly valuable thanks to its multi-channel bots and impressive customer support, but it does take some time to learn how to use the platform.
EBI.AI developed an advanced conversational AI platform where AI assistants can carry out a wide variety of tasks. The platform provides you with everything needed to set up conversational AI, such as live chat and integration with other systems.
The platform also provides a team of specialists in the areas of conversation design, linguistics, and psychology, and they can review every conversation the AI assistant has with customers.
Here are some of the main features of EBI.AI:
- Live chat
- Multi-system integration
- Highly experienced team of specialists
- Bank-grade security
EBI.AI is a great choice for those looking to develop AI assistants for a wide range of tasks.
Giosg is another top option aimed at converting more traffic with lead generation bots. It is 4x more effective than any static lead generation form, and it is used by more than 1,200 companies. It engages with the most valuable leads online through the use of conversational marketing, sales, and support solutions.
The platform also offers a live chat software program that allows you to easily create and manage a knowledge base of responses. For example, you can use your customer data and past interactions to add new phrases.
Here are some of the main features of Giosg:
- Detailed visual reports
- Integrations with CRM and marketing automation software
- Images, videos, GIFs, and emojis for AI chatbots
- Lead capture-forms and pop-ups
It’s also worth noting that the platform is easy-to-use and doesn’t require any coding experience, so it is especially useful for those looking for a smooth implementation.
Chatfuel is a platform that helps you build AI chatbots for Facebook Messenger and Instagram. Similar to Giosg, it doesn’t require any coding, and it uses a drag-and-drop interface to make it approachable and easy to customize. The AI chatbot platform is one of the most useful for those looking to implement the technology into their companies for the first time given its simplicity.
Here are some of the main features of Chatfuel:
- Drag-and-drop interface
- Basic analytics
- Easy setup
- Affordable compared to other platforms
Chatfuel offers various different plans with additional features like dedicated account managers and bot-building guidance.
Yet another option that doesn’t require any coding skills, ProProfs Chat provides live chat software for 24/7 automation. It was specifically designed for businesses that need real-time sales and support solutions for their websites. With ProProfs Chat, you can build custom chatbots that convert leads, grow sales, and automate sales.
Here are some of the main features of ProProfs Chat:
- No coding required
- Pop-ups, customized greetings, and product tours
- Anticipates customer questions and provides responses
- Easy integration with other apps
- Data analytics capabilities
ProProfs provides businesses with a comprehensive customer support solution and is a cost-effective option.
Aivo is an AI chatbot platform with offices in nine countries, making it one of the largest and most successful in the world. Aivo develops bots for every size organization that enable businesses to respond to customers in real-time through text or voice. The bots can also be customized for each channel and adapt with appropriate auto-responses.
Here are some of the main features of Aivo:
- Real-time responses in text or voice
- Adaptive to different channels
- Easily integrated with third-party tools
Aivo is used by many big companies like Visa, Uber, General Motors, and LG.
Another top AI chatbot platform, Imperson enables users to create marketing and customer service bots. It supports different media inputs like audio, text, and video, and you can use it to create bots for a variety of channels like Slack, Twitter, Messenger, and more.
Imperson’s conversational engine helps create personalized conversations based on user profiles, customer goals, and other factors.
Here are some of the main features of Imperson:
- Analytics capabilities
- Supports multiple inputs
- Personalized conversations.
A French startup, ItsAlive has created one of the best AI chatbots for Facebook Messenger by shortening the response time to FAQs, detecting keywords, passing conversations to humans when necessary, and much more. ItsAlive’s chatbots use keywords that it learns from users, which it can then rely on to answer future questions. While it requires a bit more tech knowledge than other AI chatbot platforms, any non-tech user can learn the basics quickly.
Here are some of the main features of ItsAlive:
- Utilizes keywords for future responses
- Automatically moves conversations to humans when needed
- Short response time to FAQs
ItsAlive is also used by major companies like Coca-Cola and Johnson & Johnson.
10. Genesys DX
The last AI chatbot platform on this list is Genesys DX, which is an integrated agent and bot solution. One of the major factors making Genesys DX popular is its own natural language processing (NLP) technology, which helps companies build chatbots that understand customers’ intent without keyword matching.
Genesys DX’s conversational AI is capable of interpreting complex language while also remembering the context of conversations. It also replies to customers with natural responses.
Here are some of the main features of Genesys DX:
- NLP technology
- Interprets complex language
- Enables customers to buy products through chatbot
- Own personality
Genesys DX is used by companies like Intuit and Edible Arrangements
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