精选
8 Best B2B
Unite.AI is committed to rigorous editorial standards. We may receive compensation when you click on links to products we review. Please view our affiliate disclosure.
B2B
Unlike , B2B , , . The right platform , , .
AI . Platforms , , , . This , .
Whether you need AI-powered business calling, unified communications, enterprise contact center analytics, or purpose-built B2B helpdesk software, these eight platforms represent the top solutions for elevating customer support operations.
B2B
| AI | Best For | Price (USD) | Features |
|---|---|---|---|
| Calilio | Affordable AI-powered voice support and business calling | From $15/user/mo | AI Call Insights, Smart Call Routing, Virtual Numbers, Unified Callbox, Analytics |
| CallHippo | AI-powered voice support and global call handling | From $15/user/mo | AI Voice Agent, Smart Call Routing, Call Analytics, CRM & Helpdesk Integrations |
| Supportbench | B2B AI-driven support | $32/user/mo | AI Co-Pilot, Dynamic SLAs, Customer Health Scoring |
| Nextiva | B2B unified communications & support | From $15/user/mo | VoIP & Contact Center, Omnichannel Communications, AI Call Analytics |
| Zendesk | Enterprise-grade omnichannel customer support | From $19/agent/mo | Ticketing, AI Agents, Voice, Help Center, 1,500+ Integrations |
| RingCentral | Unified voice, video, messaging, and contact center | From $20/user/mo | VoIP, Video Conferencing, AI Transcriptions, RingCX Contact Center |
| Aceyus (Five9) | Enterprise contact center analytics | Custom pricing | Data Integration, Real-time Dashboards, AI Insights |
| Aircall | Sales and support teams at SMBs | From $30/license/mo | AI Voice Agent, Power Dialer, WhatsApp Integration |
1. Calilio
Calilio , , , , , . , , , , , , , .
What makes Calilio , AI- , , , , .
- Affordable entry pricing for growing teams
- Strong fit for voice-first B2B support workflows
- Virtual numbers and global calling flexibility
- Unified workspace for calls, SMS, voicemail, and analytics
- Less established brand than Zendesk or RingCentral
- Better for voice-centric support than deep ticketing workflows
- May not be ideal for enterprises needing highly advanced omnichannel case management
2. CallHippo
CallHippo , , , , , . , , , , , .
The platform , , , , . , , , .
3. Supportbench
Supportbench , B2B , 25-300 . , , , , .
The built-in AI Co-Pilot , , , . AI- , , .
- Easy global setup with local numbers in 100+ countries
- Wide range of business-friendly VoIP features included in base plans
- Integrates with popular CRMs for streamlined call management
- Real-time analytics and call monitoring tools for team optimization
- Scalable pricing model suitable for startups and large teams alike
- Call quality may vary slightly depending on internet stability
- Advanced features like power dialers are limited to higher-tier plans
- Some integrations require manual configuration or third-party tools
4. Nextiva
Nextiva , B2B , , , , . , , , .
Nextiva , , , , . , , , .
- Unified platform combining VoIP, contact center, messaging, and collaboration tools
- Reliable call quality with enterprise-grade uptime and global coverage
- Strong real-time analytics, call monitoring, and supervisor dashboards
- Integrates well with popular CRMs and productivity platforms
- Advanced contact center and automation features require higher-tier plans
- AI features focus more on augmentation than full agent automation
- Some integrations and workflows require manual setup or third-party tools
5. Zendesk
Zendesk , B2B , , , , . , , , .
Its AI , , , . , , , .
- AI agents deploy in minutes with no technical expertise required
- Centralizes all customer interactions from multiple channels into unified ticketing
- Massive marketplace with 1,500+ pre-built app integrations
- Highly scalable from small teams to enterprise organizations
- 14-day free trial available for all Suite plans
- Total cost often 2-3x advertised price once add-ons are included
- Advanced AI requires $50/agent/month add-on beyond base plan
- Complex administration requiring significant technical expertise
- Customer support response times reported as slow by some users
- Steep learning curve due to abundance of features and options
6. RingCentral
RingCentral , , , , . , , , .
AI , , , . , , , .
- All-in-one platform eliminates need for multiple communication tools
- Industry-leading 99.999% uptime guarantee with enterprise-grade reliability
- AI transcription and meeting summaries included across all RingEX plans
- Unlimited calling in 33 countries including US, Canada, UK, and India
- 14-day free trial available for new subscribers
- Core plan lacks CRM integrations and automatic call recording
- Limited SMS messaging (25 per user on Core plan) with overage charges
- AI Receptionist costs extra ($59-69/month plus per-minute fees)
- Setup complexity may require IT department support
- Automatic contract renewal policies require careful attention
7. Aceyus (Five9)
Aceyus, , , . , , , .
The platform , , , . , , , .
- Comprehensive data integration across disparate contact center systems
- Enterprise-grade analytics with real-time and historical reporting
- Proven track record with Fortune 500 companies and government agencies
- Spotlight AI Insights enables natural language queries on conversation data
- Smooth cloud migration support maintaining reporting continuity
- Enterprise pricing not accessible for small or mid-sized businesses
- Complex implementation requiring significant IT resources
- Now part of Five9 ecosystem which may limit flexibility for non-Five9 customers
- Steep learning curve for dashboard customization and advanced features
- Designed for 100+ agent contact centers—overkill for smaller teams
8. Aircall
Aircall , , , . , , , .
The platform , , , . Aircall , , , .
- Fast setup—most teams deploy in minutes using intuitive admin interface
- 99.95% uptime with seven global data centers for consistent call quality
- Deep CRM integrations with automatic call logging and contact sync
- Native WhatsApp messaging unifies calls, SMS, and chat in one inbox
- 7-day free trial and 50% discount for nonprofits on annual plans
- Minimum 3-user requirement forces unnecessary purchases for small teams
- AI Voice Agent is usage-based ($0.49-$0.99/minute) and can add up quickly
- AI Assist costs extra $9/license/month beyond base plan
- No video conferencing capability included in any plan
- Higher base pricing than competitors like Dialpad and OpenPhone
Each of these B2B customer support tools serves a distinct need. Calilio , . CallHippo . Supportbench . Nextiva . Zendesk . RingCentral . Aceyus . Aircall .
B2B , , , . B2C , , .
, $15-30 , , , , . , , .
, , . Zendesk , . Supportbench . Calilio, CallHippo, Aircall .
, . , , , , .
, CRM, , . , , , .
