TitanX Raises $27M Series A to Define the Phone Intent Category

TitanX has raised a $27 million Series A round led by Updata Partners, marking a major milestone for a company aiming to fundamentally change how outbound sales teams operate. Based in Knoxville, Tennessee, TitanX has built what it calls the Phone Intent™ category—a data-driven approach that tells sales teams who is most likely to answer before a call is ever placed.

The round comes as outbound sales faces growing pressure from declining connect rates, stricter compliance, and rising customer fatigue. TitanX positions itself as a direct response to those headwinds, promising more conversations without increasing headcount or forcing teams to rip out existing systems.

Solving Outbound Sales’ Most Expensive Problem

For decades, outbound sales has been defined by inefficiency. Roughly 97% of cold calls go unanswered, creating wasted effort, frustrated reps, and inflated costs. TitanX’s platform applies a proprietary scoring model to predict which prospects are most likely to pick up the phone, consistently delivering connect rates above 25%—roughly six times the industry average.

What makes the approach notable is its simplicity from the customer’s perspective. TitanX does not require a new dialer, a new data provider, or a reworked tech stack. Instead, it acts as an intelligence layer that prioritizes who to call and when, allowing teams to focus effort where it actually converts into live conversations.

Rapid Growth and First-Mover Momentum

The funding follows a period of rapid traction. TitanX reports more than 250% year-over-year revenue growth and adoption across both mid-market and enterprise organizations. Since launching, the company has grown to over 300 customers, largely through word of mouth, while maintaining what investors describe as unusually strong operational discipline for a company at this stage.

That execution has helped TitanX establish a first-mover advantage in Phone Intent™, a category it is actively defining rather than competing within. The result is a defensible position built around data, workflow integration, and a clear focus on measurable outcomes.

Choosing a Partner, Not Just Capital

Founder and CEO Joey Gilkey framed the raise less as a financing event and more as a strategic decision. After nearly two years of focused execution, the company prioritized alignment over speed or valuation.

Updata Partners echoed that view. Braden Snyder pointed to TitanX’s ability to build an entirely new category as a bootstrapped company, noting that volume-based outbound is becoming less effective just as pressure on sales teams intensifies. In that environment, intent-driven execution is emerging as a structural advantage rather than a tactical optimization.

What the Capital Will Enable Next

The Series A will fund TitanX’s next phase of growth, including continued expansion of its scoring platform, deeper integrations into outbound sales workflows, and new products tailored specifically for phone-led revenue teams. The company also plans to pursue selective M&A as it looks to broaden its capabilities and reinforce its position as a core system of record for outbound execution.

TitanX enters this phase with a leadership team more typical of later-stage companies and a customer base that increasingly includes large, complex revenue organizations.

The Broader Implications of Phone Intent Technology

Beyond TitanX itself, the rise of Phone Intent™ points to a broader shift in how go-to-market teams will operate in the coming years. As labor costs rise and attention becomes scarcer, sales efficiency is no longer about doing more activity—it’s about doing the right activity.

Technologies that predict intent before human effort is deployed are likely to reshape outbound sales in the same way lead scoring and attribution reshaped inbound marketing. Instead of brute-force dialing, sales teams will increasingly rely on probabilistic intelligence to decide when and where to engage. Over time, this approach could reduce burnout, improve buyer experience, and redefine productivity benchmarks across revenue organizations.

If that vision holds, Phone Intent™ may become less of a category label and more of a default expectation—an intelligence layer that turns outbound sales from a numbers game into a precision discipline.