Arun Kumar Ramchandran, CEO weQBurst - Interview Series

Arun Kumar Ramchandran, CEO weQBurst, inyanzvi ye tekinoroji uye masevhisi ane ruzivo rwemakore anopfuura makumi maviri nemashanu muhutungamiriri hunosanganisira mazano epasi rose, kutengesa kukuru, muridzi weP&L, uye shanduko yebhizinesi. Akava CEO muna Kubvumbi 2025 uye ane basa rekutungamira QBurst mubhizinesi rese uku achigadzira hurongwa hwayo sekambani ye tekinoroji inotungamirwa neAI uye engineering yedhijitari. QBurst isati yatanga, aive nebasa repamusoro paHexaware Technologies (kusanganisira Mutungamiriri uye hutungamiriri hweGenAI), Capgemini/Sogeti (mukuru wevatengi nehutungamiriri hwekutengesa), uye Infosys naVirtusa, kwaakavaka nekuwedzera mayuniti ebhizinesi, akatungamira mapurogiramu makuru ehurongwa, uye akatungamira kukura munzvimbo dzakasiyana siyana uye mativi eindasitiri.

QBurst ikambani yepasi rose inobatanidzwa muinjiniya yedhijitari inozvipa mukana we "High AI-Q," ichibatanidza kuendesa kunogoneswa neAI neAI inoshandiswa uye nzira dzinotungamirirwa nedata kuti dzibatsire mabhizinesi kugadzirisa, kuvaka, uye kukura. Kambani iyi inosimbisa hunyanzvi hwedhijitari hwekugadzira, kugadzirisa, uye kugadzira zvigadzirwa—ichitsigira vatengi nezvirongwa zvakaita semapuratifomu edhijitari anogona kugadzirwa, mhinduro dzekukurukurirana uye ruzivo rwevatengi, uye nheyo dzedata dzakagadzirira AI—dzakagadzirirwa kugadzira mhedzisiro inoyerwa senge kuvandudzwa kwekubudirira, kuendesa nekukurumidza, uye ruzivo rwakasimba rwevatengi kune vatengi vepasi rose.

Watora chinzvimbo cheCEO kuQBurst mushure mekushanda kwenguva refu muhutungamiriri muHexaware, Capgemini, Infosys, nedzimwe sangano repasi rose. Chii chakakukwezva kuQBurst panguva ino mukukura kwayo, uye nhoroondo yako inoumba sei gwara raunoda kuenda kukambani?

Sarudzo yekubatana neQBurst yaive mubatanidzwa wemikana nekwanisiro. Chakandikwezva kuQBurst kwaive kusanganiswa kwesimba rayo repakutanga uye mukana wemusika wakasiyana. Tsika yeQburst yekuzvishandira uye kubudirira kwayo nehunyanzvi hwepamusoro mukupa kune vatengi vanoda zvese zvakandishamisa uye zvakandifadza.

Nekubatana kwekuchinja-chinja kwezvinhu uye kuchinja kwenzvimbo dzakasiyana-siyana mu tekinoroji, maindasitiri, uye mitemo, kambani yakatarisana uye yakasiyana seQBurst ine mukana wekubva kamwe chete muchizvarwa ichi wekugadzira kambani itsva ye tekinoroji & mainjiniya uye modhi yekuendesa zvinhu mune ramangwana rinotungamirirwa neAI.

Nemakore anopfuura makumi maviri nemashanu ekushandura tekinoroji mumaindasitiri akasiyana-siyana, ruzivo rwako rwakachinja sei mafungiro ako nezvekuwedzera puratifomu yemasevhisi inotungamirwa neAI nhasi?

Ndakaona kuti hunyanzvi hukuru uye kushandiswa kwetekinoroji kunoitika mushure mekunge kutenderera kwehunyanzvi kwadzikama uye matambudziko chaiwo emabhizinesi atanga kugadziriswa padanho rebhizinesi. Pane zvinhu zvitatu chaizvo zvandinoda kutaura pano maererano nekuwedzera puratifomu yemasevhisi inotungamirwa neAI.

1. Kuyambuka "PoC Stage."

Dambudziko guru randinoona nhasi nderekuyambuka danho rePoC. Kuwedzera kunoda shanduko mukufunga: hatingogadziri AI chete; tinopa mhinduro dzemhando yepamusoro. KuQBurst, tinobatsira vatengi kukura kupfuura danho rePoC nekutarisa pakugadzirisa - kushandisa mamodheru matsva ane mahwindo akakura pane kuvharirwa mune tekinoroji yanhasi.

2. Hapana AI Pasina Nheyo Yakasimba

Chidzidzo chandakadzidza kuburikidza netekinoroji yega yega - kubva pamazuva ekutanga emafoni muna 2009 kusvika pakuchinja kwegore - ndechekuti haugone kuzviitira wega nyonganyonga. AI ine simba rakafanana nedata rinoiisa pairi. QBurst iri kukurudzira kukura nekuona kuti basa "rinofinha asi rinokosha" raitwa, kureva Digital Modernization neAdvanced Data Engineering.

3. Chiono che 'High AI-Q'

Kuti titungamire shanduko iyi, takazvigadzirisa sekambani ye 'High AI-Q'. Izvi zvinoratidza kubatanidzwa kweGenerative AI neAgenic AI mumasevhisi edu ese makuru, zvichitungamira shanduko yeAI-yebhizinesi. PaQBurst, AI haisi chinhu chekuwedzera asi chinhu chikuru chehurongwa hwedu nekupa. Inosanganisa mamodheru ekudzidza emuchina neautomatiki akangwara kuti ive nechokwadi chekuti bhizinesi richikura, hungwaru hwaro hunokura pamwe chete nahwo.

Tave tiri vanhu vakatungamira kubva pakutanga kweAndroid, uye tiri kushandisa DNA iyoyo kuti titungamirire nguva yeAI. KuQBurst, hatisi kambani ye tekinoroji chete; tiri vadyidzani vanotanga mhedzisiro, kukura kwavo kunokonzerwa nekugutsikana kwevatengi.

Masimbisa 'High AI-Q' senzira inotsanangura QBurst. Vatungamiriri vemabhizinesi vanofanira kutsanangura sei pfungwa iyi, uye nei ichisiyanisa zvakakosha munharaunda yeAI iripo?

Rwendo rwaQBurst rwekuti "High AI-Q" chisarudzo chakaitwa nepfungwa: kumhanya nekukurumidza padanho rekushanda neAI-Driven SDLC, uye kuita matanho akashinga padanho rekuita neManaged Agents. Chinonyanya kukosha ndechekuti, inosimbisa bhizinesi rese mukuchinja zvishoma nezvishoma kwetsika, tsika, uye kugona kwevanhu.

Kunyange zvazvo paine njodzi nezvinonetsa nezveAI, kana ikashandiswa zvakachengeteka, AI inogona kugadzira kuwanda uye hunyanzvi. Makambani achaona kukosha kwete chete maererano nekubudirira, asiwo kukura nekuchinja.

Kubva pakuona kwekutumira, tiri kuona izvi zvichiitika zuva nezuva kuburikidza nehurongwa hwedu hweAI-Driven SDLC. Uku ndiko "maitiro" ekushandura, kwatakaisa AI muchikamu chega chega chekuvandudza, kubva pakugadzira nyaya dzevashandisi kusvika kuma script ekuyedza ekuzvirapa. Mhedzisiro yacho inotaura yega:

• Nguva Yokuenda Kumusika: Kudzikira kukuru mukugadzirwa uye kuyedzwa kwematanho.
• Hunhu: Kudzikira kukuru kwe25-35% kwezvikanganiso mushure mekuburitswa.
• Kushanda Nesimba: Kuvandudzika kunogara kuripo kwe20-30% mukutumira kwese.

Chikamu chehurongwa ndipo patinopfuura kugadzirisa zvikamu zvebhizinesi redu kuti tigadzirise mamiriro ese ehupenyu. Izvi zvaida kuti tifungezve nezvematanho edu ekugadzirisa, zvichikonzera kugadzirwa kweManaged Agents, kusanganiswa kweEnterprise Agentical AI neManaged Services. Kune vatengi vedu, izvi zvinoreva kuti maAI agents anobata mabasa ekutanga neashure, mafambisirwo ebasa, uye mashandiro, zvichitungamira kushanda zvakanaka uye kuvandudzwa kunoramba kuripo. Hatisi kungopa masevhisi chete; tiri kuronga network yekubatsira isina musono.

Makambani mazhinji ari kuunganidza zvamunoti "AI Debt" - mari yakawanda inoshandiswa paGenAI pilots isingakwidziri kana kugadzira kukosha. Ndezvipi zvikonzero zvedambudziko iri, uye masangano anogona sei kubuda muchimiro ichocho?     

Makambani anounganidza "Chikwereti cheAI" kana mari yeGenAI ikamira pavatyairi vendege uye ikatadza kukura kusvika pakuva kukosha kwebhizinesi chairo. Chikonzero chikuru ndicho chatinodaidza kuti musungo wekugadzirisa - kuyedza kusungirira kugona kweGenAI kumasisitimu ekare asina kumbobvira agadzirwa kutsigira mashandiro eAI-native. Munzvimbo idzi, data, magadzirirwo, uye kutonga hazvisati zvagadzirira, saka vatyairi vendege vanomira kana kuputsika zvakanyanya.

Izvi zvinowedzerwa nekushaikwa kwekugadzirira kwakakosha. Masangano mazhinji anomhanyira kuedza uku achipfuura mari yakakosha muhurongwa hwedata, mainjiniya edata, uye kutonga. Pasina hwaro hwedata hwakagadziridzwa uye hurongwa hwakajeka hwekudzora, zvirongwa zveGenAI zvinoramba zviri humbowo hwakasiyana hwepfungwa pane kugona kwebhizinesi.

Kuputsa maitiro aya kunoda kuchinja kuenda kudhizaini yekutanga yeAI. Panzvimbo pekubvunza kuti AI inogona kuwedzerwa kupi, masangano anofanirwa kugadzira masisitimu achifunga nezvemhedzisiro yeAI kubva pazuva rekutanga nekubatanidza magadzirirwo, kuyerera kwedata, uye kutonga kuti atsigire otomatiki yakangwara padanho repamusoro.

Muchokwadi, izvi zvinotanga nekugadzira data. Kuvaka mapaipi edata akasimba, anotungamirirwa zvakanaka uye mamodheru pakutanga kunoita kuti GenAI ikure zvakanaka. Kana hwaro hwacho hwakarurama, AI inoshanduka kubva pakuedza kuenda kumhedzisiro. Saka, AI Debt inopa nzira yekugadzira kukosha kwenguva refu.

Modhi yechinyakare yeTime & Materials contract iri kuonekwa seisina kurongeka nekushanda zvakanaka kunotungamirirwa neAI. Sei modhi iyi yava yechinyakare, uye nzira dzakadai se "Managed Agents" kana "Service-as-Software" dzingapa sei nzira inoenderera mberi yebhizinesi IT?     

Muenzaniso wekare weTime & Materials wakavakirwa panguva yekushomeka kwezviwanikwa, uko kukosha kwakabatana zvakananga nekushanda kwevanhu. Munguva yeAI, fungidziro iyoyo haichashandi. Hungwaru nekuita zviri kuwanda, uye sezvo kuwanda kuri kuwedzera, kukosha kunochinja kubva pakuedza kuenda kumhedzisiro. AI inoputsa pfungwa yekubhadhara kweawa.

Ndosaka indasitiri iyi iri kufambira mberi kune mamodheru akavakirwa pamhedzisiro. Zviyero zvakaita sematikiti agadziriswa pasina kupindira kwevanhu kana mafambiro ebasa akaitwa kubva pakutanga kusvika pakupedzisira neAI zvinopa kukosha kwakajeka uye kunoyerwa. Mamodheru aya anobata kugona sesoftware, kwete basa, izvo zvinogona kutsanangurwa se "sevhisi-se-software."

Maitiro akaita seManaged Agents neService-as-a-Software anopa nzira inoenderera mberi yakasimba. Anochinja pfungwa kubva pakubhadhara kushanda nesimba kuenda pakubhadhara mhedzisiro yehungwaru, zvichiita kuti mitengo ifungidzike, kuvandudzwa kunoramba kuripo, uye kugovana zvakanaka kubva pakuita otomatiki. Managed Agents anobvumira mainjiniya evanhu nevamiriri veAI kushanda pamwe chete kuzadzisa zvinangwa zvebhizinesi, nepo Service-as-a-Software ichiita kuti kukosha kuyerwe kuburikidza nemhedzisiro pane maawa akashandiswa.

Munyika inotungamirwa neAI, mamodheru ekutengeserana akanyatsoenderana ndeaya anopa mubairo, kwete kushanda nesimba—zvichiita kuti makambani nevanopa masevhisi vawane pundutso.

Maitiro ako e'High AI-Q' anotarisa paTalent, Application, uye Impact sezvikamu zvitatu zvakakosha zvekugadzirira AI. MaCIO angaongorora sei kukura kwavo muzvikamu izvi vasati vawedzera zvirongwa zveGenAI?

Vasati vatanga GenAI, maCIO vanoda kuona zvakajeka kukura kwehunyanzvi hwavo muzvikamu zvitatu zve'High AI-Q' zvehunyanzvi, mashandisirwo, uye simba kwete chete tekinoroji.

Panyaya yehunyanzvi, kukura kwemunhu kunoreva kugadzirira vanhu. MaCIO anofanira kuongorora hunyanzvi hweAI, kusununguka kuchinja, uye kana vashandi vane mukana wakachengeteka uye unodzorwa wekuwana maLLM anobvumira kuyedza kwakachengeteka.

Padanho rekushandisa, chinangwa chiri panheyo dzedata nekutonga dzakadai semhando yedata, magadzirirwo, kuchengetedzeka, uye kukura kwemarongero nekudzivirira mukati meLLM access uye AI development practices.

Padanho remhedzisiro, maCIO anofanira kuongorora mashandisirwo ebasa nekuedza kana kukosha kwebhizinesi. Kuona mikana isingashande nesimba uye ine simba guru kunogonesa kukunda kwekutanga uye kunotsigira nzira yekudzokorora yekuwedzera GenAI.

Kune masangano achiri kushanda pakuvaka kwekare, matanho api ekutanga ekuvandudza anodiwa kuti agadzirire mafambisirwo emabasa ehunyanzvi uye mamodheru ekutumira eAI-native?

Heano matanho matatu anogona kugadzirira masangano sezvaanofambira mberi pakuita mabasa ehunyanzvi.

1. Kuisa Data Foundation Yekuvandudza: Kune masangano anoshanda pakugadzira zvinhu zvekare, danho rekutanga nderekuvandudza data foundation kuti igonese metadata, dzinza, uye metrics yemhando yedata yedata rakasiyiwa. Izvi zvinoita kuti vamiririri vave nedata rakawanda uye rinotsanangurwa ravanoda. Kuunzwa kwezvishandiso zveGenAI kwakaita kuti kuvandudza uku kukurumidze uye kuve nyore. Kunyange zvazvo kushandisa GenAI nekugadzira zvinhu zvekare kuchikwanisika, chinodiwa che token kuti uwane mhedzisiro ine musoro chingave chakakwira zvakanyanya.

2. Gadzira Matanho eRuzivo rweMabhizinesi: Masangano asina kuvandudza masisitimu avo achava neruzivo rwakawanda rwakaunganidzwa rusina kunyorwa. Kuvaka matanho eruzivo kuti atore ruzivo urwu rwakaunganidzwa rwenguva pfupi mukati mesisitimu kungave basa rechipiri rinokosha. Iri ndiro danho riri kushaikwa murwendo rwekushandiswa kweAI nemasangano mazhinji.

3. Tsanangura Miganhu yeVamiririri uye Nzira dzeKushanda: Danho rechitatu nderekuona kuti vamiririri vanotevedzera tsika dzese dzakanakisa uye mitemo yekuchengetedza iri kuteverwa musangano parizvino. Maitiro ekutonga, maitiro ekuchengetedza, uye maitiro ekucherechedza anogonesa vamiririri kufunga nekuita zvinobudirira mukati memiganhu uye nzira dzakatarwa dzebasa resangano.

Pakugadzirira "kugadzirira kweAI," izvo zvinoda chii kunze kwekushandisa maturusi - maererano nedata, maitiro, kutonga, uye kugona kwechikwata?

Kugadzirira AI kunopfuura kusarudza maturusi akakodzera. Mukuita, kushandiswa kweAI kunobudirira kana kukundikana pakukwanisa kwesangano kubata ruzivo rwemadzinza, senge maitiro asina kunyorwa, pfungwa dzesarudzo, uye hukama hwakakosha huripo mumusoro mevashandi chete. Ruzivo urwu runofanira kunyorwa mumutauro wechisikigo uyo masisitimu eAI anogona kunzwisisa nawo, kwete kungogadzirisa data roga.

Kugadzirira data kwakakoshawo, asi hunhu hwese hahuna kukwana. Chinonyatsoratidza kubudirira idata redata rinosanganisira mamiriro ezvinhu, dzinza, uye zvinoreva data racho. Pasina izvi, kunyangwe mamodheru epamusoro-soro anogadzira mhedzisiro isina kudzika kana isingavimbike.

Kugamuchirwa kweAi yebhizinesi kunononotsawo AI yevatengi nekuda kwechikonzero: kutonga, kuchengetedzeka, uye kutevedzera mitemo hazvigone kutaurirana. Izvi hazvisi zvipingamupinyi zvekushanda, asi zvinodiwa zvekuvaka. Masangano anofanirwa kugadzira hurongwa hwekuvimba hunosanganisira guardrails, GenAI observability, kutsanangurwa, uye human-in-the-loop workflows kuti ave nechokwadi chekuti AI outputs dzakachengeteka, dzinodzokororwa, uye dzakarurama.

Chekupedzisira, mapoka anofanirwa kukudziridza njere dzeAI. Kugadzirira zvinoreva kuwedzera hunyanzvi hwevashandi muhunyanzvi hweAI kuitira kuti vazive maitiro ekukurudzira zvinobudirira, kusimbisa mhedzisiro, uye kuongorora zvabuda pane kuvimba ne "black box" vasina ruzivo. AI inoshanda zvakanyanya kana vanhu vakaramba vakabatana.

Chikamu chebasa retekinoroji chakazara nevanhu vakare. Ndezvipi zvaunoona sezvinhu zvinosiyanisa zvakanyanya zveQBurst paunenge uchikwikwidza mirairo yekushandura mabhizinesi?

QBurst inozvisiyanisa mumusika wemabasa ehunyanzvi hwakazara nevanhu nekubatanidza hunyanzvi hwakadzama hweinjiniya nehunyanzvi hwekambani diki, inotungamirwa nekugadzira zvinhu zvitsva.

Mukana wedu wekukwikwidza unotsanangurwa nezvikamu zvishanu zvakakosha:

1. Kudzika Kweinjiniya Nepfungwa Dzekufunga Nekugadzira - Hatingonyore kodhi chete. Tinogadzirisa matambudziko ebhizinesi kuburikidza nemhinduro dzakakwana, dzinotarisa mushandisi.

2. Kugona Kushanda Neunyanzvi - Takakura zvakakwana kuti tikwanise kukura asi tinotevedzera mitemo - kuchinjika kwedu uye kugadzirisa shanduko dzinokurumidza chinhu chakapihwa nevatengi vedu. Matimu edu anotenda kuti kubudirira kwevatengi ndiko kwakakosha. Waizoona kuti kuva nevatengi vezvinhu zvinotumirwa kunokwira kusvika padanho rehutungamiriri hwepamusoro.

3. Kugona tsika: Ingava LINE mini-apps muJapan kana masisitimu emitengo akabatanidzwa emaketani ezvitoro zvekuAmerica, hatingogadziri tekinoroji chete—asi ruzivo—kumusika wega wega.

4. Chiono Chekutanga cheAI – Tiri kuisa AI mukutumira kwedu, mashandiro edu, uye mhinduro dzevatengi vedu—kwete seshoko rekutaura, asi sechinowanisa kugona.

5. Tsika Yekuvandudza Zvinhu Zvitsva Uye Kuedza - Vatungamiriri vedu vane ruzivo rwetekinoroji uye vanoda kugadzirisa matambudziko evatengi vachishandisa tekinoroji itsva uye iri kubuda. Hatityi kukundikana uye takagadzira mhedzisiro ine musoro kune vatengi vedu nekutora nzira yekutanga bhizinesi muzviitiko zvakawanda.

Hatityiwo kuzvikanganisa. Tiri kuyedza mamodheru akavakirwa pamhedzisiro, marongero ekutumira zvinhu anogona kuumbwa, uye marabhoritari ekugadzira zvinhu zvitsva pamwe chete kune vatengi vemabhizinesi.

Uchitarisa mberi kwemakore matatu kusvika mashanu, unotarisira kuti mamodheru ekushanda kweIT emakambani achashanduka sei nekuwedzera kwema workflows e agent uye masangano eAI-native, uye vatungamiriri vanofanira kugadzirira chii izvozvi?

Kutevera kwekuvandudzwa kuchava kweavo vanogona kubatanidza hunyanzvi hweAI hwakasimba nehurongwa hwakangwara hwekutonga, kutarisira, uye kuvimbana. Ndosaka hurukuro iri kubuda pamusoro pehurongwa hwemabhizinesi ichinzwika yakakosha zvikuru—uye nekukurumidza.

Zvimwe zvezvinhu zvakakosha kwandiri ndeizvi:

• Kuvakwa kwenzvimbo dzedata dzeAI kuri kukurumidza, kwete kunonoka; manzwiro munyika yenzvimbo dzedata ane tariro huru, nekukwanisa, kudiwa, uye mari zvese zvichikwira.
• Kushandiswa kweAi yebhizinesi kuchanonoka kupfuura AI yevatengi (Data resangano rinowanzo shatiswa, rakakamurwa, uye rinoparadzirwa mumasisitimu akawanda pane kuchena uye kuchengetedzwa pakati; mamodheru emazuva ano haasati akwana zvakakwana kune mamiriro ezvinhu chaiwo ekambani nemabasa asina kugadziriswa zvichienderana nemamiriro akasiyana esangano rega rega; kuti vabudise kukosha kwechokwadi, mamodheru achafanirwa kudzidziswa uye kugadziriswa padata rebhizinesi, kunyanya mu "maira ekupedzisira" emabasa chaiwo uye mashandisirwo)
• Vamiriri vechokwadi vakazvimirira vasati vabudirira mubhizinesi, pane dambudziko guru: kuvaka mamiriro akafanana ekutarisira, mvumo, uye dziviriro dziripo dzevashandi, izvo zvinobvumira vashandi kuti vaite basa ravo nemazvo uye nekukura.

Vatungamiriri vanofanira kugadzirira nekurangarira zvinotevera:

• Vamiririri vanofanira kubatwa sevanhu vatsva, vane mabasa akajeka, vanotarisirwa zvakajeka, uye nzira dzekudzivirira zvikanganiso pavanenge "vachidzidza" mitemo yakanyorwa neisina kunyorwa yesangano.
• Panodiwa "bus agent" kana coordination layer uko agents vanonyoresa, vanowana mvumo yekunyora, uye zviito zvavo zvinotariswa nevamiriri vevatariri.
• Kugadzirisazve mitemo inoita kuti masangano evanhu arambe akasimba kuchava kwakakosha pakuita mabasa akachengeteka, akarurama, uye akavimbika munyika yemabhizinesi ane hunhu hwakanaka.
• Kutarisira tarenda revanhu uye kuvandudza hunyanzvi hwavo chimwe chinhu chakakosha sezvo mashandisirwo eHuman-AI pamwe nekushandira pamwe zvichichinja neAgenic systems & frameworks.
• Chinhu chinonyanya kufadza ndechekubuda kweEnterprise Agentical Frameworks yepamusoro—kupfuura zviripo nhasi—zvinogona kushandura chiono ichi kuita chokwadi chinoshanda, chinogona kukura, kana chikabatanidzwa nekunzwisisa kwakasimba kwenzvimbo uye mhinduro.

Ndinokutendai nehurukuro huru, vaverengi vanoda kudzidza zvakawanda vanofanira kushanyira QBurst.