Quack’s $7M Seed Raise: Powering the Next Generation of Proactive, Agentic AI for Customer Support

Quack, the proactive AI platform for customer support, has raised a $7 million seed round led by Hanaco Ventures and Storytime Capital, with participation from Fusion VC, Savyon Ventures, Seed IL, and private investors including WalkMe CEO Dan Adika. The investment will accelerate Quack’s U.S. expansion and strengthen its vision of transforming customer support into a proactive, growth-driving discipline.

From Reactive Support to Proactive Intelligence

For most companies, customer support remains a game of catch-up. Chatbots and ticketing systems only spring into action once a problem has been reported, while many frustrations never surface at all. The result is a cycle of overworked teams, ballooning costs, and silent customer churn.

Quack is taking a different approach. Instead of designing technology that waits for customers to raise their hand, the company has built an agentic AI operating system that actively scans, predicts, and resolves problems before they ever reach the help desk. This means invoices corrected before they’re sent, software adoption issues flagged before users abandon a product, and service interruptions handled before they become complaints.

How Agentic AI Works in Customer Experience

At the center of Quack’s platform is the idea that AI should behave more like a skilled colleague than a passive tool. Unlike chatbots that rely on scripted flows or simple prompts, Quack’s agentic AI has the capacity to act with initiative. It learns the structure of a business’s product and customer base through topic-based training, similar to how a company would onboard a new support representative.

From there, the AI agents operate as a coordinated network. They don’t just wait for tickets — they monitor patterns, analyze customer behavior, and detect signals that something may be going wrong. If an issue can be solved immediately, the agent intervenes. If it requires a human touch, the AI escalates it with full context intact, so the customer doesn’t have to repeat their frustration multiple times.

This agentic design allows the AI to become progressively more capable. Each resolved issue feeds into a continuous quality loop, ensuring that both human agents and AI agents are learning in tandem. Over time, Quack envisions a system where the majority of routine support never becomes “support” at all, because it is quietly handled in the background.

The Bigger Picture: Where This Technology Leads

The introduction of proactive AI doesn’t replace human support teams—it reshapes their role. By offloading repetitive tasks and low-level troubleshooting, Quack allows human professionals to focus on where their expertise is most valuable: complex technical challenges, strategic account management, and building lasting relationships with customers.

In this sense, support becomes more than a cost of doing business. It evolves into a driver of customer trust and loyalty, one that directly influences retention and growth.

Quack’s funding is part of a larger transformation in enterprise AI. By 2029, analysts expect agentic AI to handle up to 80% of common support tasks, but the implications extend far beyond efficiency gains.

In the future, customer experience will no longer be defined by how quickly a company reacts to problems, but by how few problems customers encounter at all. Support will become embedded into products themselves: issues will be predicted and corrected in real time, without the user ever knowing something went wrong. Companies will begin to compete not on the size of their support teams, but on the intelligence and foresight of their AI systems.

This shift could fundamentally change the psychology of customer relationships. Instead of being remembered for frustrating moments that required escalation, companies will be remembered for seamless, uninterrupted experiences. In that world, customer support is not a department — it is a continuous, invisible layer of the product, powered by agentic AI.